Reward program

Reward expiry

By default, rewards issued through your loyalty program do not expire. Customers can use the discount codes they receive at any time. If you set an expiry period for rewards, customers must use their discount codes within that timeframe. Adding an expiry period limits how long customers have to use their codes after they are issued. Once the expiry period has passed, the discount code becomes invalid and cannot be applied to an order. Setting Up Reward Expiry You can apply reward expiries to the following reward types: - Free shipping - Percentage-off discount - Fixed-amount discount - Free product reward - Subscription discount Note: Reward expiry also applies to rewards included in your VIP program. How to Set Up a Reward Expiry Follow these steps to set an expiry period for a reward: 1. Go to the Stamp Program. 2. Select a reward (for example, a percentage-off discount). 3. Scroll down to Stamp Expiry. 4. Open the dropdown menu and choose one of the following options: - 3 days - 7 days - 1 month - 2 months - 3 months - 6 months - 1 year 5. Click Save. Once saved, the expiry period will start when a customer redeems a reward using stamps or reaches a VIP tier that includes the reward. After the expiry date, the discount code will no longer be valid. Reward Expiry Notifications To help customers use their rewards on time, you can enable expiry notifications. These notifications remind customers when their discount codes are approaching their expiration date. This helps improve redemption rates and reduces unused rewards.

Configuring bonus days

Sometimes you might want to offer a promotional period where your customers can get more stamps than normal for ordering on your site. This is a great way to incentivise customers to spend more, by rewarding them more for a short period of time. Setting up a bonus day schedule First you need to head to your Stamp Program settings and the third tab along you see the stamp bonus days page. From here you can add a new schedule that you can decide on how much you want to offer your customers for a selected period of time. 1. Give your bonus schedule a name, don’t worry this is internal only – so your customers won’t see it. 2. Select the dates you wish to run the promotional bonus time for. You can leave it as the default and the promotion will run just for the day. 3. Select a start and end time if you wish to run it at a certain – if not it will default to the entire day midnight to midnight. 4. Select the type of bonus you wish to offer. 1. One time – this will apply a one-time bonus amount of stamps to their order. 2. Multiplier – this will apply a multiple of stamps to their order based on what value you’ve set on your placed an order activity. For example, you could set it to 2x and if you offer 2 stampers per order, this would give them 4 during the bonus. 5. Once you are done, press save and you will see your new bonus set up. You can set up your bonuses in the future as well, this way you can plan your bonuses around other marketing activities and we will automatically apply them during the period you set. Important: if you set up bonus days that overlap, we will always select the first one (earlier one you set up) and apply that one. Setting up bonuses for certain products Product stamp bonuses are where you can set up an activity that will target a specific collection/product. this is a great way to give extra insentives for customers to perchase products you select but not the whole store. Here you can learn more about Product stamp bonuses How the bonus days work with VIP bonuses. If you have VIP tiers set up, you might have certain tiers offering a multiplier to your stamps when your VIP customers make an order. To make sure that these customers do not miss out, we will always use the better offer for them. If a Silver VIP customer usually gets 2x stamps for every order and you normally award 1 stamp per order, but you have set up a 5 bonus stamp day as a one-time. We will award the VIP customer will the bonus day’s 5 stamps, instead of their VIP bonus which would be 2 stamps. Important: we won’t mix bonuses, so customers will only ever get one bonus not both.