Notifications

Notifications

Here you can preview the emails we send out on your behalf. You can also enable or disable the emails customers will receive when they trigger certain events such as earning stamps, redeeming rewards or moving up into the next VIP Tier. Setup Setting up Notifications couldn’t be easier. Go to the App Stamp Loyalty & Rewards app then go to Notifications. Simply enable the notifications you want to use and when that event happens in your program we will send an email out to the customer. To enable or disable a notification, just hover over the specific one and it will display the button that can toggle the state. Email Logo Click on settings under the notifications title. From here you can add a default logo to your notification emails By default theres no image, simply press the upload your own image a box will appear where you can click and select your desired logo. Don’t forget to press save before leaving the menu. Sending test email In each notification you will have the ability to send a test email of that notification. This is a great way to see how the emails will look and show up in customers emails. Click on Send test email in the header and it will open a modal. Once you’ve put in your email address, press send email. Notifications These are the main types of notifications you can set up and send: - Reward Redeemed - Stamps earned - VIP Tier achieved - Stamp expiry Reminders - Birthday reward Reward Redeemed When a customer redeems any reward like a discount code, they will receive an email containing their reward. Here you will be able to set up your Reward Redeemed email notification. Simply fill in subject, title, subtitle and CTA text in the form and hit save. You can also upload your own image as a banner image that will sit between your rewards name and the email content. Stamps Earned This will trigger any time a customer earns a stamp or multiple stamps through the various activities you’ve set up. Here you will be able to set up your Stamps Earned email notification. Simply fill in subject, title, subtitle and CTA text in the form and hit save. You can also upload your own image as a banner image VIP Tier Achieved When your customers move up into another tier they will receive an email outlining their new tier and let them know what their next tier will be. It will display the name of their next tier as well as the amount of stamps or spend needed to move up again. Here you will be able to set up your VIP Tier Achieved email notification. Simply fill in subject, title, subtitle and call to action in the form and hit save. You can also upload your own image as a header image Stamp Expiry Reminders When you have customers on Rolling expiry. When they get close to the day that all their stamps will be expired, we will send them a reminder to let them know before this happens so they have a chance to use them. Here you will be able to set up your Stamp Expiry Reminder email notification. Simply fill in subject, title, subtitle and call to action in the form and hit save. You can also upload your own image as a header image Birthday reward When it is their birthday they will be rewarded and we will send them a happy birthday email. Here you will be able to set up your Birthday Reward email notification. Simply fill in subject, title, subtitle email body text and call to action in the form and hit save. You can also upload your own image as a header image Can I use custom HTML? Currently, we do not support custom HTML emails but we are activley looking into it for some of our merchants who are interested.

Sending emails with your domain

For us to be able to use your email address there are two verification options available. The first is the most easiest which is being verified to send using your email where we will simply update the “from” address and name to the email and name of your choosing. Secondly is more involved an requires you setting up DKIM and Return Path records for us and our email vendor Postmark. This is the best and more reliable approach but requires some technical knowledge on your side to be able to update domain records. On this Page - Confirm your email address - Allowing us to send emails as you Confirming your email address If you wish to get up and running with us, using your email address then this is the fastest approach. Head over to Settings inside our app and find the section called Customer notifications. There you will see a sender name and sender email address. Here you can enter the name you wish to use for the email address and then set a email that your own which will then then use and send a verification link to. Important: This has to be a private domain and one that you have access to. You are not able to use a gmail, hotmail, outlook etc Once you’ve entered an email, you can then click on the confirm now link underneath. This will bring up a modal that will walk you through the next steps. Click on the send confirmation email button and we will ask our vendor to send you the confirmation email that you will need to click. Our vendor is Postmark which will come from support@postmarkapp.com and their email will look like this: Once you click the confirmation email, you can then click on Refresh confirmation status, we will show that it has been confirmed on our end. If you refresh and you did not see any update or you did not get the confirmation email, you can rtesend it by clicking on the Resend confirmation email link. Once confirmed we will show you the confirmed email message. That is it, once we have that we will be able to use your email address in our system. You can see what email we will send our notifications as if you head to any our the notifications in the app and edit one. In the email preview, we will show the from address and subject line that your email will use. Allowing us to send emails as you (best deliverability but most involved) Being able to send as you, is the most ideal approach. In terms of emails set up and spam checking this is the “gold standard” and what you’ve likely already done for you own email address already. By setting up DKIM and return path records for us – you drastically increase your chances of our emails not being marked as spam and they won’t show the “send on behalf of” in some email clients like Outlook or Gmail making them look like the just come directly from you. To set this up head over to Settings in our app inside your Shopify and then once you’ve confirmed your email address in the customer settings section via the instructions above. You will see the DKIM and Return Path records that we need you to set up. These records you will need to enter on your domain providers DNS options, this could be Shopify, IONOS, GoDaddy or someone else. You will have to copy the hostname and values exactly as they are in the table and paste it in your DNS settings within your store. Then click verify DNS, we will then check if the DNS values have been verified successfully. Don’t worry if it does not happen right away, DNS propagation can take up to 48 hours. Note: you can speed up the process but setting the TTL value to 1 minute while you verify and can always change it to a higher value afterwards.